you must use the (correct) suite's installation file (and you can choose to only install one program from the suite). that won't work even though photoshop is included in that suite. eg, using a cs6 suite serial number with a photoshop cs6 installation file. You can find details on how to locate your. It tells me that it was a success, that my software serial number has been validated, but then a new window opens up asking me to validate the software again. ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.Ĭommon mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).Īnd one of the most common is using a program installation file with a suite's serial number. I am showing the serial number registered under your account is for the Mac version of CS6 Master Collection. I get a request code, and copy and past that and the serial number into the 'get activation code' page, I get the activation code and past that into CS6. For most apps, the process is straightforward and happens automatically when you sign in. Activation issues What is activation Activation connects an app or service to a valid user license. Assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number. Activation and deactivation troubleshooting Last updated on Find simple solutions to common activation and deactivation problems.
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